Easy360 Privacy Policy — How We Protect Your Personal Data
This document explains how easy360 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully to understand your rights and responsibilities.
Effective date: 1 January 2026. This policy applies to all users who register for or use easy360 services.
1. Information We Collect from You
When you register or use the easy360 platform, we may collect several categories of personal information depending on how you interact with our services.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is necessary to create and verify your account.
Device & Browser Information
We automatically collect technical information such as IP addresses, device type, operating system, browser type, pages visited, and access times. This data is used to improve platform performance and detect suspicious activity.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect information required by payment providers, such as bank account holder name, account number, and FPX or e-wallet details. Full card numbers are never stored on easy360 servers.
Usage Data & Cookies
The easy360 platform uses cookies and similar tracking technologies to save user preferences, maintain login sessions, and analyse usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
Your information is used to create and maintain your account, verify your identity prior to withdrawals, and ensure that only the rightful account owner can access their funds. This process protects you from unauthorised access.
Payment data is required to securely process deposits and withdrawals in MYR. We share the necessary information with approved payment providers to complete your transactions.
Device data and usage patterns are analysed to detect unusual activity, prevent fraud, and protect the integrity of the platform. This includes monitoring for duplicate accounts and unauthorised access attempts.
We use your email address and phone number to send important notifications regarding your account, transactions, and platform updates. Promotional communications are only sent if you have opted in to receive them.
3. Data Sharing and Retention Period
Third-Party Data Sharing
Easy360 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following situations:
- Payment providers: Information required to process transactions is shared only with approved payment processors who are bound by confidentiality agreements.
- Game software provider: Game session information is shared with software providers that operate games on our platform.
- Legal requirements: We may disclose information if required by a court order or a lawful request from authorities in Malaysia.
- In all other cases, data is only shared with your explicit consent.
Data Retention Period
Easy360 retains your personal information for as long as your account is active, and for the period required after account closure to meet legal obligations, resolve disputes, and enforce our agreements. Financial records are typically retained for seven (7) years in accordance with Malaysian legal requirements.
4. Your Rights as an easy360 User
As an easy360 platform user, you have the following rights regarding your personal data. Requests to exercise these rights can be submitted to our support team at [email protected].
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within a reasonable timeframe once your request is received and your identity is verified.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings, while other changes may require document verification.
You may request the deletion of your personal data when it is no longer needed for the original purpose it was collected, subject to any legal retention obligations that still apply to financial records and transactions.
Have Questions About Your Data Privacy?
Contact the easy360 support team at [email protected] for any questions about your personal data. For general enquiries, visit the FAQ also provides helpful guides.
5. Data Security & Privacy Policy Updates
Technical Security Measures
Easy360 uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Account passwords are stored in hashed form and cannot be read directly. Our systems are regularly updated to address identified security vulnerabilities. Staff access to user data is restricted on a strict need-to-know basis.
Privacy Policy Updates
Easy360 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, service requirements, or applicable law. The latest version will always be available on this website. Continued use of the platform after changes are published constitutes acceptance of the updated policy. For significant changes, we will endeavour to provide advance notice via email or in-platform notification.
How to Contact Us About Privacy
For any questions, concerns, or requests regarding this Privacy Policy and the management of your personal data, please contact the easy360 support team by email at [email protected]. We will endeavour to respond within a reasonable timeframe. For urgent security matters, please indicate the urgency in your email subject line. You may also refer to the FAQ us for answers to common privacy questions.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. It is governed by applicable Malaysian law.